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Privacy Policy

 

 

Movement Heroes Privacy Policy

 

Last updated: August 2025

 

1. Introduction

Movement Heroes respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights. It applies whenever you interact with us, including when you:

  • Visit our website

  • Join our waitlist or subscribe to our box

  • Purchase a product or service

  • Communicate with us via email or other channels

  • Engage with our advertising or promotions

By using our services, you consent to the practices described in this Privacy Policy.

 

2. What we collect

We may collect the following types of information to provide and improve our services:

  • Personal details: name, email, shipping/billing address, and phone number.

  • Payment details: processed securely by trusted third-party providers (we do not store your full card details).

  • Account information: if you create a login for subscriptions, we collect your login credentials.

  • Website information: to help us understand how our site is used and to improve your experience, we collect your IP address, browser type, operating system, pages visited, device identifiers, and usage behaviour.

  • Marketing interactions: waitlist sign-ups, survey responses, and preferences for receiving updates or offers.

  • Children’s data: Movement Heroes is designed for parents, educators, and therapists. We do not knowingly collect information directly from children under 13. Any information provided about a child (such as age suitability) must be submitted by a parent or guardian.

We also use cookies and similar technologies for the purposes described in the "Cookies & Advertising" section below.

 

3. Why we collect it

We use your information for these essential business functions:

  • To process and deliver your orders.

  • To manage subscriptions, renewals, and payments.

  • To communicate with you about your account, purchases, or enquiries.

  • To send updates, promotions, and waitlist news (if you’ve opted in).

  • To improve our website, services, and customer experience.

  • To conduct analytics and advertising to reach interested customers.

  • To comply with legal, tax, and reporting obligations.

 

4. Who we share it with

We do not sell your personal data. We only share it with trusted third parties who support our business, including:

  • Payment processors (to securely process payments).

  • Subscription and order management platforms.

  • Customer communication and marketing platforms.

  • Data storage and business tools providers.

  • Advertising and analytics partners.

These providers are required to keep your information secure and only use it as instructed by us. Because some of these providers are located overseas, your information may be stored or processed outside of Australia. By using our services, you consent to this transfer.

 

5. How long we keep it

We keep your information for as long as necessary to:

  • Provide you with services.

  • Comply with legal and tax obligations.

  • Resolve disputes and enforce agreements.

After this period, your information will be securely deleted or anonymised.

 

6. How we protect your data

We take reasonable steps to protect your personal information, including:

  • Using HTTPS encryption for website connections.

  • Restricting internal access to authorised staff only.

  • Partnering with reputable third-party service providers who apply strong security measures.

However, no system is completely secure, and we cannot guarantee absolute protection.

 

7. Your rights

You have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal data (subject to legal obligations).

  • Withdraw consent for marketing by clicking “unsubscribe” in our emails.

To exercise these rights, please contact us at:

📧 hello@themovementheroes.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

8. Cookies & Advertising

We use cookies and similar technologies for the following purposes:

  • Functional: To ensure our website runs smoothly and securely.

  • Analytical: To understand how visitors use our site, measure performance, and improve our services.

  • Marketing: To show you relevant ads on other websites based on your interests and online behaviour.

You can manage or disable cookies in your browser settings. Please note, disabling cookies may affect the functionality of our site.

 

9. Updates to this policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you by email or by posting a notice on our website. Please review this page periodically for the latest version.

 

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 hello@themovementheroes.com